iCare Medical Clinic
Return Policy
Return & Refund Policy — Damage-Only Returns
We stand behind the quality of our skincare products and carefully inspect all orders before shipment. Due to the hygienic and safety-sensitive nature of skincare, all sales are final — except in cases where an item arrives damaged or defective. Please review the policy below.
Eligibility Window — Damage Only
Returns or refunds are available only for products that arrive damaged or defective and must be reported within 30 days of delivery. Requests submitted after this period are not eligible.
Return Eligibility Requirements
To qualify for a damage-based return or replacement, you must provide:
• Order number or proof of purchase
• Clear photo or video evidence of the damage or defect
• Images of the product and original packaging
• Contact within the 30-day reporting window
Products reported as damaged without documentation will not be approved.
Non-Returnable Situations
We do not accept returns or issue refunds for:
• Opened or used products that are not damaged
• Product preference or change of mind
• Skin sensitivity or adverse reactions
• Incorrect product selection by the customer
• Trial or sample sizes
• Promotional or free items
• Gift cards
• Discounted bundles or kits
How to Request a Damage Claim
To submit a claim:
1. Contact customer support with your order number.
2. Provide a brief description of the issue.
3. Attach clear photos or video showing the damage and packaging.
4. Wait for review and Return Authorization instructions (if applicable).
Returns sent without authorization may be refused.
Resolution Options
Once a damage claim is reviewed and approved, we will provide one of the following at our discretion:
• Replacement product, or
• Refund to the original payment method
Original shipping charges are non-refundable unless the entire order is confirmed damaged or incorrect.
Refund Processing
Approved refunds are issued within 5–10 business days after claim approval or product inspection (if return is required). Bank processing times may vary.
Exchanges
We do not process direct exchanges. If a replacement is approved, it will be shipped as a new order.
Policy Enforcement
We reserve the right to deny claims that lack sufficient proof, fall outside the reporting window, or show patterns of misuse.
By placing an order, you acknowledge and agree to this Damage-Only Return Policy.